پایان نامه ارزیابی کیفیت خدمات سازمان های گردشگری فرهنگی هرمزگان بر رضایتمندی گردشگران

منابع انگلیسی

1. Andre’asson, Magdalena., & Svartling, Andreas. (2016). “The Balanced Scorecard- A Tool for Managing Knowledge?“, MA dissertation in Business Administration, Goteborg, Graduate Business School.
2. Arveson, Paul. (2017). “What is the Balance Scorecard?“, Electronic Version), www.balancedscorecard.org.
3. Arveson, Paul. (2016). “Deployment of the Balanced Scorecard Measurement System“, www. Balancedscorecard.org.
4. Balanced,Scorecard Institute. (2015). “Frequently Asked Questions about Balanced Scorecard”. Electronic version,

 www.balancedscorecard.org.

1. Bourne, Mike., & Bourne, Pippa. (2016). “Balanced Scorecard in a Week”,Hodder Education Hodder Arnold.
2. Bruce, W. Harber. (2014). “Working Together for Success“, Peel memorial hospital PMH), pbVIEWS.
3. Cardoso,Elsa, Trigueiros, Maria, Jose’,Narciso, Patricia. (2017). “A Balanced Scorecard Approach for Strategy- and Quality-driven Universities, Instituto Superior de Ciencias do Trabalho e da Empresa, Portogal.
4. Evans, Matt H. (2016). “The Balanced Scorecard: course 11“,Harvard Business Review.
5. Evans, Nigel. (2013). “Assessing the Balanced Scorecard as a Management Tool for Hotels“, International Journal of Contemporary Hospitality Management, Vol.17
6. FAA Logistics Center Strategic Plan. (2014). From

 www.balancedscorecard.org

1. Frost, Bob. (2015). “Measuring Performance“, Measurement International.
2. Garrison, Ray H.,and Noreen, Eric W. (2016). “Managerial Accounting“, Mcgrow-Hill, New York, USA.
3. Harbour, L. Jerry. (20137). “The Basics of Performance Measurement“, CRC Press.
4. Hendriksen, Eldon S, Van Breda. (2015). “Accounting Theory“, Fifth Edition, IRWIN
5. Huegen, Turben, and Zelewski, Stephen. (2012). “Combining Quantitative Reasoning and Balanced Scorecard to Model Future Behavior of a Company“, Institute for Production and Industrial information Management.
6. Kaplan, R.S., and Norton, D.P., (2017), ” Balanced Scorecard: Measures that Drive Performance“, Harvard Business Review.
7. Kaplan, R.S., and Norton, D.P. (2016). “Putting the Balanced Scorecard to Work“, Harvard Business Review.
8. Kaplan, R.S., and Norton, D.P. (2014). “Translating Strategy into Action- the Balanced Scorecard“, Harvard Business School Press, Boston.
9. Kaplan, R.S., and Norton, D.P. (2015). “Using Balanced Scorecard as a Strategic Management System“, Harvard Business Review.
10. Kaplan R.S. and Norton D.P. (2010). ” Having Trouble with Your Strategy? Then Map it “, Harvard Business Review.
11. Kaplan, R. S. & Norton, D. P. (2010). “Strategy Maps: Converting Intangible Assets into Tangible Outcomes “, Harvard Business School Press.
12. Kaplan, R. S & Norton, D. P. (2012). “Alignment“, Harvard Business School Press.
13. Kaydos, W. J. (2014). “Operational Performance Measurement“, CRC Press LLC.
14. Kaydos, Will. (2011) ” What Should Your Company Measures Besides Financial Results?”, www.balancedscorecard.org.
15. Laitinen, K. Erkki. (2015).” Microeconomic Analysis of the Balanced Scorecard: a Case of Nokia Corporation“, Journal of Productivity and Performance Management, Vol.54.
16. Malina A. Mary & Selto H. Frank. (2010). ” Communicating and Controlling Strategy: An Imperical Study of the effectiveness of the Balanced Scorecard, www.ssrn.com
17. Morisawa, Turu. (2012). “Building Performance Measurement Systems with the Balanced Scorecard Approach”, Nomura Research Institute, No. 45.
18. Nair, Mohan. (2014). “Essentials of Balanced Scorecard“, John Wiley & Sons, Inc., Hoboken, New Jersey.
19. Nikols, Fred. (2010). “The Stakeholder Scorecard, A Stakeholder Base Approach to Keeping Score“, Distance Consulting LLC.
20. Niven, Paul R. (2015). ” Balanced Scorecard Diagnostic Maintaining Maximum Performance“, John Wiley & Sons, Inc.
21. Niven,Paul R. (2016). ” Balanced Scorecard Step by Step “, John Wiley & Sons, Inc., Hoboken, New Jersey.
22. PAM,The Office of procurement and assistance management,2006, Balanced Scorecard, www. Balanced Scorecard.org.
23. Rohm, Howard. (2011). ” A Balancing Act “, Performance Measurement in Action, Vol 12.
24. Scholey, Cam. (2015). ” Strategy maps: a Step-by-Step Guide to Measuring, Managing and Communicating the Plan” The Journal of Business. Boston, Vol.26.
25. Song,Liyoun, Choonyup Park,Deokkyo Oh, Joong Yeon Lim, Young Ju Kim, Youngbok Shon. (2014). “An Application of the Balanced Scorecard Model for Evaluation of Technology for Commercialization“, Korea Technology Transfer Center.
26. Van der Wal, R. W. E., Pampallis A., Bond C. (2012). ” Service Quality in a Cellular Telecommunications Company: A South African experience“, Managing service Quality, vol. 12.
27. Ward Adrian. (2015) “Implementing the Balanced Scorecard at Lloyds TSB”, Strategic HR Review, Vol 4.
28. Weinstenin, L., and D. Bukovinsky. (2016) ” Use of Balanced Scorecard and Performance Metrics to Achieve Operational Strategic Alignment in Arts and Culture not for Profit“, International Journal of Arts Management, Vol 11.
29. Yousef, Mohammed Mahmoud. (2015). “The Strategic Dimension of Balanced Performance Evaluation“, Cairo, Egypt.